Job Description
Customer Service Representative Location: Fort Worth, TX 76131
Pay/Compensation: $22.75/hour (Night); 22.25 (Day)
Shifts:
Wednesday - Saturday Day Shift: 12:30 PM - 12:00 AM
Wednesday is a half day
Night Shift: 12:30 AM - 12:30 PM
Wednesday is a half day
Schedule Note: 4-day work week (1 of the 4 days is a half day to keep hours to 40/week) We are seeking a dependable and customer-focused
Customer Service Representative to support daily customer service and logistics operations. This position will serve as a key point of contact for customers and business partners while assisting with delivery-related questions, order changes, shipment monitoring, and issue resolution.
The ideal candidate has previous customer service experience, strong communication and problem-solving skills, and hands-on experience working within a
Warehouse Management System (WMS) such as Blue Yonder, SAP, or Red Prairie. This role requires someone who is comfortable managing multiple priorities in a fast-paced environment while maintaining a high level of professionalism and accuracy.
Key Responsibilities - Provide customer service support to customers and business partners via phone and email.
- Respond to customer questions and resolve complaints in a professional and timely manner.
- Troubleshoot customer concerns and identify appropriate solutions or next steps.
- Monitor delivery routes and shipment progress to identify potential delays or service issues.
- Communicate delivery and shipment updates to customers and internal business partners as needed.
- Scan haul-away pods and verify associated documentation for accuracy and completeness.
- Process delivery order changes, updates, and cancellations within applicable systems.
- Maintain accurate records of customer interactions, order updates, and delivery-related activity.
- Partner with internal teams to resolve customer, shipment, and delivery issues.
- Manage multiple customer requests and operational priorities in a fast-paced environment.
Required Qualifications - Previous experience working with a Warehouse Management System (WMS) such as SAP, Blue Yonder, Red Prairie, or a similar platform.
- Experience using Microsoft Office, including Excel, Word, and PowerPoint .
- Strong verbal and written communication skills.
- Strong problem-solving skills with the ability to troubleshoot customer and operational issues.
- Ability to multitask and effectively prioritize responsibilities in a fast-paced environment.
- Excellent organizational skills and attention to detail.
Preferred Qualifications - High school diploma or GED.
- At least 1 year of customer service, call center, or related experience.
- Previous experience supporting customers within a logistics, distribution, transportation, or warehouse environment.
Additional Requirements - Must successfully complete a 10-panel urine drug screen .
Category Code: JN003
#LI-WP1
#LI-Onsite
Seniority Level: Associate
Job Tags
Work at office, Shift work, Day shift