Specialist Quality Assurance Non-Comp Job at Hilton Grand Vacations, Chicago, IL

  • Hilton Grand Vacations
  • Chicago, IL

Job Description

Description

We are looking for a driven individual who is looking to be involved at the end of our sales process. As a Quality Assurance Specialist you serve as the primary liaison between customers and the contractual aspects of their new purchases. This person assists with closing documents as a customer makes a decision to purchase our vacation ownership product. If you possess strong customer service skills and administrative experience this opportunity could be an excellent fit for you!

When you join Hilton Grand Vacations you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Responsibilities

What will you be doing

  • Ensure new owners comprehend their paperwork and contracts guiding them through the reservation process and addressing any concerns to improve their confidence in their purchase.
  • Take ownership of post-sale follow-up minimizing cancellations and ensuring a smooth transition for new owners
  • Collaborate closely with the Sales and Hospitality teams to uphold outstanding customer service standards.
  • Offer technical support and advice to owners regarding product features and associated services.

Qualifications

Hilton Grand Vacations excels as a leader in the vacation ownership industry operating with an unwavering dedication to innovation quality and continued growth. We believe that our Team Members are vital to the success of our company. To successfully fulfill this role you must possess the following minimum qualifications and experience:

  • Minimum 1 year of customer service experience
  • Valid Notary License or the ability to acquire a license
  • Proficiency (reading/writing/speaking) in English
  • Flexibility to work a schedule including evenings weekends and holidays
  • Strong ability to efficiently resolve complex customer service issues
  • High school diploma/GED

Required Experience:

IC

Job Tags

Hourly pay, Afternoon shift

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